Refund Policy

No Refunds

All sales of credits and other paid features on Vixen Chat are final. We do not offer refunds for credit purchases, for credits already used, or for any portion of the Service once access has been granted or consumed.

Limited Exceptions

We may, at our sole discretion, consider a refund or credit only in the following cases:

• Duplicate charge: You were charged more than once for the same transaction.
• Billing error: A charge was made in error (e.g. wrong amount or unauthorized charge).

To request consideration, you must contact us within 14 days of the charge and provide your transaction details. We are not obligated to grant any refund even in these cases.

No Refunds For

We do not provide refunds for: change of mind, unused credits, dissatisfaction with content or quality of the Service, account suspension or termination for violation of our Terms, or any other reason not explicitly listed above as a limited exception.

Contact

For refund requests that fall within the limited exceptions above, contact us through the method provided on the Service (e.g. support or contact form). Include your email and transaction date/amount. We will respond in a reasonable time but make no guarantee of a refund.